Shipping policy

SHIPPING POLICY

Effective date: September 24, 2026

Thank you for shopping with Good Trail Dog. This policy explains how we process and deliver orders placed through goodtraildog.com.

Order processing

Orders are generally processed within 2–5 business days, excluding weekends and holidays. Processing may take longer during product launches, peak seasons, or due to inventory verification. You will receive an order confirmation after checkout and a shipping confirmation when tracking becomes available.

Estimated delivery

For orders delivered within the United States, estimated transit time is generally 5–15 business days after processing. These timeframes are estimates and are not guarantees. Carrier delays, severe weather, holidays, address issues, customs, and other events outside our control can affect delivery.

Shipping rates

Available shipping methods and charges are displayed at checkout before payment. Promotional free-shipping offers, when available, may have separate conditions shown at checkout.

Shipping destinations

We ship only to destinations offered during checkout. If your destination is unavailable, we cannot accept the order. International customers are responsible for any import duties, taxes, brokerage fees, or customs charges assessed by the destination country unless checkout states otherwise.

Tracking and split shipments

Tracking information is provided when available. Tracking may take up to 72 hours to begin showing movement. Items in the same order may ship separately and arrive in different packages at no additional shipping charge beyond the amount shown at checkout.

Address changes

Please review your shipping address carefully before placing an order. Contact us as soon as possible if a correction is needed. We cannot guarantee changes after an order enters processing, and customers may be responsible for reshipping costs caused by an incorrect or incomplete address.

Delayed, missing, or damaged packages

If tracking has not updated for 7 business days, a package is marked delivered but cannot be found, or an order arrives damaged, contact us promptly. Please include your order number and, for damage claims, clear photos of the product and packaging. We will work with the carrier or supplier to investigate and offer an appropriate solution under our Return and Refund Policy. Good Trail Dog is not responsible for delays caused by carriers or circumstances outside our control, but we will make reasonable efforts to assist.

Cancellations

Contact us immediately to request cancellation. We cannot guarantee cancellation once processing has begun. Shipped orders are handled under our Return and Refund Policy.

Contact

Questions about shipping may be sent to kecocoloradopets@gmail.com. Please include your order number when contacting us about an existing order.