Refund policy

Returns & Refunds

We accept return requests within 30 days of delivery.

To start a return, email kecocoloradopets@gmail.com with your order number and the reason for your return. For damaged, defective, or incorrect items, please include clear photos so we can help.

Item condition

A brief, careful indoor try-on to check sizing is welcome. Returned items must be clean, undamaged, free of pet hair and odors, and have their original tags attached. Please include the original packaging where possible.

Return instructions

Contact us before sending anything back. Once your return is approved, we’ll provide the correct return address and shipping instructions. Returns may go directly to our supplier, so please use the address we provide rather than the address on your package.

Return shipping costs

If your item is damaged, defective, incorrect, or does not match the sizing information we provided, Good Trail Dog will cover the return shipping cost.

For a change of mind or a size selected incorrectly using an accurate size chart, you’re responsible for return shipping. We’ll explain the return arrangements and any applicable shipping cost before you send the item.

Exchanges

If you need a different size or color, contact us first. We’ll help arrange a return and explain how to place a replacement order.

Refunds

We’ll notify you after your return is received and inspected. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

If more than 15 business days have passed since we approved your refund, contact kecocoloradopets@gmail.com.

This policy does not limit any rights you may have under applicable consumer protection laws.